Refunds and Cancellation Policy
JEM Swimming Ltd is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across our organisation and hundreds of clients.
In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance JEM Swimming Ltd is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will issue a credit against your next term’s fees, credit your card or issue a cheque within 10 working days of the end of the term. It is a JEM Swimming Ltd policy to issue refunds under these circumstances. If a credit is applied on a card transaction, normal banking procedures are for that credit to appear in your account after 10 working days.
Where a pool is not available on a longer term basis (in excess of one week), on public health or other grounds outside our control (not including operational issues with the pool), then we cannot be responsible for providing any further lessons to you during that time.
If this occurs, and in the event that it is not possible to reschedule the classes, we will use our best endeavours to either refund the unused balance of your course fees or to recompense you in services or refunds in a future term cycle.
If you are an existing client and you cancel a booking for the upcoming course at any time prior to 7 days of the course commencing, we will issue a refund. Should you cancel within 7 days prior to the commencement date we will issue a refund minus a £30 administration charge.
If the term has started, JEM Swimming Ltd is under no obligation to refund any part of the course fee.
If you are a first time client and you cancel at any time prior to 7 days before the course begins we will refund your money. Should you cancel within 7 days prior to the commencement date we will issue a refund minus a £30 administration charge.
Once a course has started, we regret that we cannot issue refunds or credits.